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1. Transportation Services

Biraja Transport Services provides truck and goods transportation services based on vehicle availability, route requirements, load requirements, and mutually agreed service terms. Transportation services may include local transportation, long-distance transportation, commercial goods movement, heavy goods transportation, and other services agreed with the customer.

2. Booking & Service Requests

Customers are required to provide accurate information when requesting a truck or transportation service. This may include the pickup location, delivery location, type of goods, approximate load, preferred date, contact information, and any special transportation requirements. A booking is considered confirmed only after the transportation arrangements have been accepted by Biraja Transport Services.

3. Transportation Charges

Transportation charges may depend on factors including distance, route, type of vehicle, type and quantity of goods, loading and unloading requirements, waiting time, tolls, applicable taxes, fuel-related costs, and other agreed transportation expenses. The applicable charges will be communicated to the customer before or during confirmation of the transportation service, wherever reasonably possible.

4. Payment Terms

Customers are responsible for making payments according to the payment terms agreed upon for the particular transportation service. Any applicable advance payment, balance payment, toll, loading or unloading charges, waiting charges, or other agreed expenses may be payable by the customer.

5. Cancellation & Changes

Customers should inform Biraja Transport Services as early as possible if they need to cancel, postpone, or modify a confirmed transportation request. Cancellation or modification charges, if applicable, may depend on the timing of the request and expenses already incurred in arranging the transportation service.

6. Customer Responsibility for Goods

Customers are responsible for providing accurate information about the goods being transported. Customers must ensure that the goods are properly packed, legally permitted for transportation, and suitable for the selected vehicle and transportation arrangement. Any special handling requirements should be communicated before the vehicle is dispatched.

7. Prohibited or Illegal Goods

Customers must not request transportation of illegal, prohibited, hazardous, or restricted goods without the required permissions, documentation, packaging, and legal authorization. Biraja Transport Services reserves the right to refuse or stop transportation if the goods or transportation request appears to violate applicable laws or safety requirements.

8. Loading & Unloading

Unless otherwise agreed, customers are responsible for arranging appropriate loading and unloading support at the pickup and delivery locations. Any additional loading, unloading, labour, waiting, or handling charges should be agreed upon before or during transportation where applicable.

9. Delivery & Delays

Biraja Transport Services will make reasonable efforts to complete transportation within the agreed or estimated timeframe. However, delivery times may be affected by traffic, weather conditions, road conditions, vehicle breakdowns, government restrictions, strikes, accidents, natural events, or other circumstances beyond reasonable control.

10. Vehicle Availability

Truck availability depends on vehicle schedules, route requirements, maintenance, operational conditions, and other transportation commitments. Biraja Transport Services may provide an alternative vehicle or transportation arrangement where reasonably possible if the originally planned vehicle becomes unavailable.

11. Customer Information

Customers are responsible for providing correct contact details, pickup information, delivery information, and other details required for transportation. Delays or additional costs resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility.

12. Website Usage

Users agree to use the Biraja Transport Services website responsibly. Users must not attempt to damage, disrupt, misuse, interfere with, or gain unauthorized access to the website, its systems, forms, services, or related information.

13. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, service availability, vehicle availability, transportation charges, routes, contact information, and other details may change from time to time. Customers should confirm important service details with Biraja Transport Services before making a booking.

14. Third-Party Services

Our website may contain links or integrations with third-party services such as WhatsApp, maps, payment services, or other external platforms. Biraja Transport Services is not responsible for the availability, content, privacy practices, or policies of third-party platforms.

15. Limitation of Responsibility

Biraja Transport Services will make reasonable efforts to provide transportation services as agreed with the customer. Circumstances outside our reasonable control, including natural disasters, severe weather, road closures, government restrictions, accidents, strikes, traffic conditions, or unexpected vehicle issues, may affect transportation schedules and service availability.

16. Changes to Terms

Biraja Transport Services reserves the right to update, modify, or revise these Terms & Conditions when necessary. Updated terms may be published on this website. Continued use of the website or transportation services after changes are published may indicate acceptance of the updated terms.

17. Contact Information

For questions regarding these Terms & Conditions, transportation bookings, quotations, or service requests, please contact Biraja Transport Services using the information below.